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| Frequently Asked Questions |
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| FAQs for Product: SanDisk Video HD 4GB Memory Stick PRO Duo |
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| Frequently Asked Questions |
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| Questions & Answers For: SanDisk Video HD 4GB Memory Stick PRO Duo |
| Q. If I tell you the make and model can you confirm this product works with my device? |
(Posted: 16th Nov, 2004) |
A. If you are still unsure about whether a particular flash memory card works with your device/camera etc. then simply contact us at the bottom of the page using the enquiry form. Try and give us as much information as possible, for example the device name, model etc and what memory card you think it takes. We will confirm for you, 100% whether you are ordering the right product, and within 4-16 hours of your enquiry.
Remember that if you simply remove the existing memory card from the device, it should clearly indicate the type of card (e.g. SD or Compact Flash). If this is the case, then you can order ANY SIZE of this type of card, and it will work 100% guaranteed. |
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| Q. What does 100x, 200x, 400x, and 600x (1x=150KB/s) performance mean? |
(Posted: 8th Feb, 2011) |
A. 100x = Up to 15MB/s read transfer, write speeds lower
200x = Up to 30MB/s read transfer, write speeds lower
400x = Up to 60MB/s read transfer, write speeds lower
600x = Up to 90MB/s guaranteed minimum sustained write speed |
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| Q. What is Full HD? |
(Posted: 11th August, 2011) |
A. Full HD or "full high definition" video refers to a high resolution video system most commonly characterized by display resolutions of 1,920×1,080 pixels (1080) at 30 frames per second (30fps).
Full HD video support may vary based upon host device, file size, resolution, compression, bit rate, content, and other factors |
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| Q. Next Day Delivery? |
(Posted: 15th Sept, 2011) |
A. All order placed by 4pm (Excluding weekends and public holidays) will be shipped that day. Next business day delivery is guaranteed for customers with a delivery address within the Express Post Network.
Australia Post Express Network for next day delivery
NSW: 0200-0250; 1000-1920; 2000-2249; 2250-2265; 2280-2300; 2302-2310; 2470; 2484-2490; 2500-2530; 2555-2574; 2600-2639; 2740-2786; 2900-2920
VIC: 3000-3210; 3211-3220; 3335-3338; 3340#; 3350; 3353-3356; 3427-3429; 3550; 3552-3556; 3629-3632#; 3660-3661; 3750#; 3755#; 3757#; 3765-3767; 3782; 3752-3796; 3800-3809; 3810#; 3825; 3840-3844; 3910-3915; 3930-3934; 3975-3977, 8000-8899.
SA: 5000-5199; 5800-5999.
WA: 6000-6005; 6800-6899.
TAS: 7000-7019; 7050-7053; 7055; 7248-7325; 7892
QLD: 4000-4209; 4210-4299; 4300-4349; 4350-4383;4385-4428; 4486-4487; 4494-4498; 4500-4601; 4602-4618; 4650#; 4655#; 4670#; 4680#; 4700-4701; 4702*; 4703; 4740#; 4810-4815; 4817; 4818#; 4870; 9726; 9728-9729.
# Service guaranteed to township only
* Service guaranteed to Mail Centre Post Office Boxes only |
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| Q. How do I recover missing files or accidentally deleted files? What if my camera showed an error and all my pictures are missing? Also, can I recover my data if my memory card or flash drive stopped working? Can I 'undelete' files? |
(Posted: 14th Oct, 2011) |
A. For functional memory cards and flash drives
If your memory card or flash drive is still functional, you can try using a data recovery program. There is a high probability that your data can be recovered after you get an error while using the card, accidentally format it or delete files.
SanDisk recommends using Rescue Pro and Rescue Pro Deluxe developed and sold by LC Technology. LC Technology specializes in SanDisk products and these programs are very reasonably priced.
www.lc-tech.com
You can download a demo version of Rescue Pro and Rescue Pro Deluxe. These demo versions will show you what files can be recovered and provide a preview of the files for some common picture file types. The demo versions will require purchase of a license key to enable the feature to save the files. This is an excellent way to see if the program will work before you purchase and LC Technologies is readily available to assist you with this program.
Here is a link to download LC Technology Rescue Pro Demos.
http://www.lc-tech.com/software/rprodetail.html
After you recover your data, you can reformat your memory card or flash drive and use it again.
For Non-functional memory cards and flash drives
If your memory card or flash drive is no longer functional or cannot be accessed by your computer, then you will need to send it to a data recovery company. They will attempt to recover data on your memory card or flash drive. SanDisk also recommends LC Technologies for this. Again, LC Technologies specializes in SanDisk products.
Below is a link to LC Technology service description and current pricing. They also have special pricing for SanDisk products.
http://lc-tech.com/services/recoveryservices.html |
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| Q. Why can't my computer (with internal card reader) read my 4GB or higher SDHC card? My digital camera can't read my 4GB SDHC card as well. What do I do? |
(Posted: 14th Oct, 2011) |
A. SD and SDHC compliance
If your computer's internal card reader works with 2GB (or lower) SD cards but fails to read a 4GB (or higher) SDHC card, then the computer's internal reader is not SDHC compliant.
This same logic also applies to digital cameras, if the digital camera reads 2GB (or lower) SD cards but fails to read a 4GB (or higher) SDHC card, then the digital camera is not SDHC compliant.
SD and SDHC specifications
The initial SD card specification defined the interface for cards only up to 2GB capacity. The subsequent SDHC specification was developed to provide increased capacity of 4GB – 32GB cards. Computers and other products purchased before 2008 may not be SDHC compatible. Computers and other products purchased before 2007 are not SDHC compatible.
Verifying the card reader slot
If the card reader slot on your computer does not have the SDHC logo, it is most likely not SDHC compatible and will only read cards up to 2GB capacity.
Other options you can use to read files on your SDHC card
If your computer's card reader is not SDHC compatible, you have 3 options available:
1. You can connect your camera (or other device) that works with SDHC to your computer using a USB cable that came with the camera. You should be able to transfer files to the computer this way.
2. You can contact your computer manufacturer to see if they have a free firmware update for your model that will make it SDHC compatible
3. You can buy inexpensive SanDisk SDHC card readers that will connect to your computer's USB port. |
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| Q. What is SDXC? |
(Posted: 14th Oct, 2011) |
A. SDXC™ (SD Extended Capacity) is an SD™ memory card format that is based on the SDA 3.0 specification. Today, SD and SDHC™ cards, which are based on the SDA 2.0 specification, can reach capacities up to 32GB. The SDA 3.0 specification, on the other hand, enables SD cards to "extend" beyond this 32GB capacity limit and reach higher capacities: from 32GB up to 2TB.
SDXC memory cards use the newer "exFAT" file system that is more efficient for SDXC's large capacities, while SD and SDHC memory cards use the FAT32 file system. This difference is the reason that the new SDXC format is NOT backwards compatible with host devices that only take SD (128MB to 2GB) or SDHC (4GB to 32GB) cards.
PLEASE NOTE: Use of SDXC memory cards in non-SDXC compatible host devices may result in data loss, as the non-SDXC hosts do not understand the file system. Contact your device manufacturer for details.
To ensure compatibility, look for the SDXC logo on both cards and host devices (cameras, camcorders, etc.). |
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| Q. What are the benefits of using an SD/SDHC card with a higher class rating? |
(Posted: 14th Oct, 2011) |
A. Using flash memory cards with higher class ratings ensures that the video captured on the cards is recorded at an even, sustained rate with no dropped frames which typically results in lost data and choppy playback.
A higher class rating is not always better for video recording because it must meet the camera’s specifications for minimum sustained transfer speed. However, using a card without the proper class rating on a more advanced camera, such as a high-definition (HD) camcorder or Digital Single Lens Reflex (DSLR) camera with HD video recording, is likely to result in an error message indicating that video can only be recorded at a lower definition setting. |
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