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| Frequently Asked Questions |
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| Frequently Asked Questions |
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| Questions & Answers For: |
| Q. What if no one is home to receive the goods? |
(Posted: 24th Sept, 2004) |
| A. The Australia Post courier will leave a calling card and you may collect your parcel from the nearest Australia Post branch. |
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| Q. If I tell you the make and model can you confirm this product works with my device? |
(Posted: 16th Nov, 2004) |
A. If you are still unsure about whether a particular flash memory card works with your device/camera etc. then simply contact us at the bottom of the page using the enquiry form. Try and give us as much information as possible, for example the device name, model etc and what memory card you think it takes. We will confirm for you, 100% whether you are ordering the right product, and within 4-16 hours of your enquiry.
Remember that if you simply remove the existing memory card from the device, it should clearly indicate the type of card (e.g. SD or Compact Flash). If this is the case, then you can order ANY SIZE of this type of card, and it will work 100% guaranteed. |
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| Q. Do you ship overseas? |
(Posted: 9th March, 2005) |
| A. Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses. There are no exceptions to this. |
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| Q. How much do you charge for shipping? |
(Posted: 20th Jan, 2010) |
| A. Shipping is just $9.95 by Australia Express Post. Any orders placed before 4pm will get shipped the same day and will be delivered the next day. (If in the Australia Post Next Day Delivery Network) |
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| Q. With SDHC cards does the higher Class No indicate a superior card? |
(Posted: 9th Dec, 2010) |
A. Speed Class Rating
The Speed Class Rating is the official unit of speed measurement for SD Cards, defined by the SD Association. The Class number represents a multiple of 8 Mb/s (1 MB/s), and meets the least sustained write speeds for a card in a fragmented state.[12]
These are the ratings of some currently available cards:[12]
Class 0 cards do not specify performance, which includes all legacy cards prior to class specifications.
Class 2, 2 MB/s, slowest for SDHC cards.
Class 4, 4 MB/s.
Class 6, 6 MB/s.
Class 10, 10 MB/s. |
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| Q. Difference between Speed Class and Speed Ratings (performance) for SD/SDHC cards? |
(Posted: 31st Dec, 2010) |
A. The speed rating measures maximum transfer speed for writing and reading images to and from the card, expressed as megabytes per second. However, video doesn't need as big a pipe because the video format is a smaller "fixed stream" that uses only a portion of the pipe.
Unlike card write speeds that measure maximum performance, class ratings measure the minimum sustained speed required for recording an even rate of video onto the card. The class rating number corresponds to the transfer rate measured in megabytes per second. Class 2 cards are designed for a minimum sustained transfer rate of 2 megabytes per second (MB/s)1, while Class 10 cards are designed for a minimum sustained transfer rate of 10MB/s2.
What does this difference mean for me?
Rated Speed (e.g. 15MB/s, 30MB/s, etc.) is maximum speed of the card and also what you would expect to approximately see in typical usage of writing or reading files on the card. This measurement is pertinent to still photography, especially for taking pictures with high resolution and/or saving in RAW format where the files created are very large. The faster the card, the faster it can save the file and be ready to take another picture. You really notice speed differences with high-megapixel DSLR and multi-shot burst mode.
Still digital images shot on high-megapixel cameras should utilize fast data throughput (a large pipe), higher speed cards for improved performance. Higher speed cards can also improve how fast you can download (or upload) the files from the card to your computer.
Speed Class is a minimum speed based on a worst case scenario test. The Speed Class is important for video mode or camcorders, where the device is actually saving a steady stream of data. The resolution and format of the video determines the amount of steady stream data. This translates to a minimum speed you need to guarantee that the video captured on the cards is recorded at an even, sustained rate with no dropped frames (which typically results in lost data and choppy playback).
Compared to high-megapixel photography, video doesn't need as big a pipe because the video format is a smaller "fixed stream" that uses only a portion of the pipe. But you do need a minimum guaranteed speed for the SDHC card that satisfies the requirement of the data stream. Your camera's specifications should state the minimum SDHC Class Rating required.
Using a card without the proper class rating on a more advanced camera, such as a high-definition (HD) camcorder or Digital Single Lens Reflex (DSLR) camera with HD video record settings is likely to result in an error message indicating that video can only be recorded at a lower definition setting.
The current SDHC specification defines Class 2, 4, 6, 8 and 10 as follows:
Class Minimum Speed
2 2MB/s
4 4MB/s
6 6MB/s
8 8MB/s
10 10MB/s
1 1 megabyte (MB) = 1 million bytes
2 Based on SanDisk internal testing; performance may vary depending upon host device. |
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| Q. What sort of card should i use in my Wii? |
(Posted: 31st Dec, 2010) |
A. The Nintendo Wii memory slot initially supports SD cards only, as it was developed prior to the SDHC specification. (2GB Maximum)
However, Nintendo released an updated Menu v4.0 that provides support for SDHC (up to 32GB). The link below provides information on the updated menu and how to install it.
http://www.nintendo.com/consumer/systems/wii/en_na/enhancedStorage.jsp |
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| Q. Can I use an SDXC memory card with an SDHC host device? |
(Posted: 31st Dec, 2010) |
A. SDXC cards and host devices
- SDXC memory cards can ONLY be used with SDXC host devices.
- SDXC memory cards will NOT work with SD / SDHC host devices.
Additional info on SDXC cards and host devices
- SDXC host devices can use and support SD, SDHC and SDXC memory cards.
- SDHC host devices can use and support both SD and SDHC memory cards.
- SDHC memory cards can be used with SDHC and SDXC host devices. |
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| Q. What does 100x, 200x, 400x, and 600x (1x=150KB/s) performance mean? |
(Posted: 8th Feb, 2011) |
A. 100x = Up to 15MB/s read transfer, write speeds lower
200x = Up to 30MB/s read transfer, write speeds lower
400x = Up to 60MB/s read transfer, write speeds lower
600x = Up to 90MB/s guaranteed minimum sustained write speed |
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| Q. How secure is payment gateway you use? |
(Posted: 26th May, 2011) |
A. We use a payment gateway operated by SecurePay, Australia's largest payment gateway providers. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway! |
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| Q. How many pictures can I store on this memory card? |
(Posted: 9th August, 2011) |
A. The number of photos you can fit on a memory card has many variables but you can use these numbers as a guide.
5MP - 1.5Mb File size - (4GB - 2400) - (32GB - 20300)
10MP - 2.9Mb File size - (4GB - 1200) - (32GB - 10100)
16MP - 4.6Mb File size - (4GB - 1600) - (32GB - 6400)
You can get approximately 90 Minutes of video on a 4Gb card @4Mbps |
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| Q. What is SDHC CARD. Is it the same as an sd card? |
(Posted: 9th August, 2011) |
A. SD and SDHC cards are not the same.
SD stands for Secure Digital. These cards go up to 2GB in capacity.
SDHC stands for Secure Digital High Capacity. These cards range from 4GB - 32GB in capacity.
Devices that are compatible with SDHC are compatible with BOTH SD and SDHC.
Devices that are compatible with SD are compatible with SD Cards but NOT with SDHC Cards. |
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| Q. What is Full HD? |
(Posted: 11th August, 2011) |
A. Full HD or "full high definition" video refers to a high resolution video system most commonly characterized by display resolutions of 1,920×1,080 pixels (1080) at 30 frames per second (30fps).
Full HD video support may vary based upon host device, file size, resolution, compression, bit rate, content, and other factors |
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| Q. Next Day Delivery? |
(Posted: 15th Sept, 2011) |
A. All order placed by 4pm (Excluding weekends and public holidays) will be shipped that day. Next business day delivery is guaranteed for customers with a delivery address within the Express Post Network.
Australia Post Express Network for next day delivery
NSW: 0200-0250; 1000-1920; 2000-2249; 2250-2265; 2280-2300; 2302-2310; 2470; 2484-2490; 2500-2530; 2555-2574; 2600-2639; 2740-2786; 2900-2920
VIC: 3000-3210; 3211-3220; 3335-3338; 3340#; 3350; 3353-3356; 3427-3429; 3550; 3552-3556; 3629-3632#; 3660-3661; 3750#; 3755#; 3757#; 3765-3767; 3782; 3752-3796; 3800-3809; 3810#; 3825; 3840-3844; 3910-3915; 3930-3934; 3975-3977, 8000-8899.
SA: 5000-5199; 5800-5999.
WA: 6000-6005; 6800-6899.
TAS: 7000-7019; 7050-7053; 7055; 7248-7325; 7892
QLD: 4000-4209; 4210-4299; 4300-4349; 4350-4383;4385-4428; 4486-4487; 4494-4498; 4500-4601; 4602-4618; 4650#; 4655#; 4670#; 4680#; 4700-4701; 4702*; 4703; 4740#; 4810-4815; 4817; 4818#; 4870; 9726; 9728-9729.
# Service guaranteed to township only
* Service guaranteed to Mail Centre Post Office Boxes only |
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| Q. Can I still purchase a product that is out of stock? |
(Posted: 15th Sept, 2011) |
A. Our policy is to hold stock of every product we sell for immediate delivery. On some products, it will clearly give the following message:
"Sorry, this Product is Temporarily Out Of Stock and cannot be ordered until new stock arrives."
You can enter your email address by clicking on the "Email Me When In Stock!" button.
As soon as stock is entered into the system an automated email will be sent to you. |
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| Q. How do I recover missing files or accidentally deleted files? What if my camera showed an error and all my pictures are missing? Also, can I recover my data if my memory card or flash drive stopped working? Can I 'undelete' files? |
(Posted: 14th Oct, 2011) |
A. For functional memory cards and flash drives
If your memory card or flash drive is still functional, you can try using a data recovery program. There is a high probability that your data can be recovered after you get an error while using the card, accidentally format it or delete files.
SanDisk recommends using Rescue Pro and Rescue Pro Deluxe developed and sold by LC Technology. LC Technology specializes in SanDisk products and these programs are very reasonably priced.
www.lc-tech.com
You can download a demo version of Rescue Pro and Rescue Pro Deluxe. These demo versions will show you what files can be recovered and provide a preview of the files for some common picture file types. The demo versions will require purchase of a license key to enable the feature to save the files. This is an excellent way to see if the program will work before you purchase and LC Technologies is readily available to assist you with this program.
Here is a link to download LC Technology Rescue Pro Demos.
http://www.lc-tech.com/software/rprodetail.html
After you recover your data, you can reformat your memory card or flash drive and use it again.
For Non-functional memory cards and flash drives
If your memory card or flash drive is no longer functional or cannot be accessed by your computer, then you will need to send it to a data recovery company. They will attempt to recover data on your memory card or flash drive. SanDisk also recommends LC Technologies for this. Again, LC Technologies specializes in SanDisk products.
Below is a link to LC Technology service description and current pricing. They also have special pricing for SanDisk products.
http://lc-tech.com/services/recoveryservices.html |
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| Q. Why can't my computer (with internal card reader) read my 4GB or higher SDHC card? My digital camera can't read my 4GB SDHC card as well. What do I do? |
(Posted: 14th Oct, 2011) |
A. SD and SDHC compliance
If your computer's internal card reader works with 2GB (or lower) SD cards but fails to read a 4GB (or higher) SDHC card, then the computer's internal reader is not SDHC compliant.
This same logic also applies to digital cameras, if the digital camera reads 2GB (or lower) SD cards but fails to read a 4GB (or higher) SDHC card, then the digital camera is not SDHC compliant.
SD and SDHC specifications
The initial SD card specification defined the interface for cards only up to 2GB capacity. The subsequent SDHC specification was developed to provide increased capacity of 4GB – 32GB cards. Computers and other products purchased before 2008 may not be SDHC compatible. Computers and other products purchased before 2007 are not SDHC compatible.
Verifying the card reader slot
If the card reader slot on your computer does not have the SDHC logo, it is most likely not SDHC compatible and will only read cards up to 2GB capacity.
Other options you can use to read files on your SDHC card
If your computer's card reader is not SDHC compatible, you have 3 options available:
1. You can connect your camera (or other device) that works with SDHC to your computer using a USB cable that came with the camera. You should be able to transfer files to the computer this way.
2. You can contact your computer manufacturer to see if they have a free firmware update for your model that will make it SDHC compatible
3. You can buy inexpensive SanDisk SDHC card readers that will connect to your computer's USB port. |
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| Q. What is SDXC? |
(Posted: 14th Oct, 2011) |
A. SDXC™ (SD Extended Capacity) is an SD™ memory card format that is based on the SDA 3.0 specification. Today, SD and SDHC™ cards, which are based on the SDA 2.0 specification, can reach capacities up to 32GB. The SDA 3.0 specification, on the other hand, enables SD cards to "extend" beyond this 32GB capacity limit and reach higher capacities: from 32GB up to 2TB.
SDXC memory cards use the newer "exFAT" file system that is more efficient for SDXC's large capacities, while SD and SDHC memory cards use the FAT32 file system. This difference is the reason that the new SDXC format is NOT backwards compatible with host devices that only take SD (128MB to 2GB) or SDHC (4GB to 32GB) cards.
PLEASE NOTE: Use of SDXC memory cards in non-SDXC compatible host devices may result in data loss, as the non-SDXC hosts do not understand the file system. Contact your device manufacturer for details.
To ensure compatibility, look for the SDXC logo on both cards and host devices (cameras, camcorders, etc.). |
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| Q. What are the benefits of using an SD/SDHC card with a higher class rating? |
(Posted: 14th Oct, 2011) |
A. Using flash memory cards with higher class ratings ensures that the video captured on the cards is recorded at an even, sustained rate with no dropped frames which typically results in lost data and choppy playback.
A higher class rating is not always better for video recording because it must meet the camera’s specifications for minimum sustained transfer speed. However, using a card without the proper class rating on a more advanced camera, such as a high-definition (HD) camcorder or Digital Single Lens Reflex (DSLR) camera with HD video recording, is likely to result in an error message indicating that video can only be recorded at a lower definition setting. |
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